Privacy Policy

Last Updated June 3, 2022

The Learning Experience Systems UK Ltd.^® (“we”, “us”, “our”)—more commonly known as The Learning Experience—is committed to protecting your privacy. You have the right to transparency regarding the information we collect when you interact with us. Your privacy is very important to us, and we use your personal information only in the ways disclosed in this privacy policy.

This privacy policy sets out how we collect, use, and protect information that you provide us when you interact with us in one of five ways: (1) visiting our website, (2) applying to be a franchisee, (3) applying to work for us, (4) using our mobile application—TLE Parent; and (5) submitting an application for a spot in our preschool program. Please see below to learn more about how we use your information and what steps we take to protect that data.

Who are we and what do we do?

We are an organization that provides childcare and childhood education to children between the ages of six weeks and six years throughout the United States of America and the United Kingdom.

What information do we collect, why do we use it, and what is our legal basis for processing it?

We process your personal information based on one or more legal bases: your consent, our legitimate interests or the legitimate interests of others, our legal obligations, or our contract requirements (which may include taking steps at your request prior to entering a contract with us). When we have such a basis, the information we collect, and our purposes for collecting that data, vary depending on the context of your relationship with us. Specifically, we have different practices for people visiting our website than those using our website, submitting an application to become a franchisee, applying to become an employee, or inquiring about having their child join one of our schools. Please read on for more details about each situation.

Website Visitors

If you visit our website, we collect certain information from you and your devices, including personal data. Other than information you provided to us, we collect the following types of personal information about you:

Website Activity. We collect information about how you access and use our website. When you visit any website, your browser automatically sends certain information such as browser type, browser language preference, operating system, internet service provider, IP address, device identification number, geo-location data, and online browsing data (like date and time of access to our website, referring website address, pages viewed, features used, links clicked, and other actions you take in connection with the website, sometimes referred to as “clickstream data”).
Cookie Data. A cookie is a small text file that is placed on a computer or other device and is used to identify the device and to collect information. We use the data collected through cookies to manage user preferences, enable content, gather analytic and usage data, and deliver targeted advertising. Our site uses the following types of cookies:
- Strictly Necessary Cookies. These enable you to navigate our website and to use our services and features. Without these cookies, our website will not perform as smoothly for you as we would like, and we may not be able to provide certain core functions and features.
- Performance Cookies. These collect information about the use of our website and enable us to improve the way it works. Among other uses, analytics cookies help us identify the most frequently visited pages and analyze site traffic. We use them to look at overall patterns of usage on the site, rather than the usage of any particular individual. For example, we use Google Analytics for marketing purposes by monitoring site traffic and where visitors to our website came from. You can find out more about this cookie by visiting Google’s privacy page.
- Targeting Cookies. These track browsing habits and are used to deliver targeted (interest-based) advertising.
- Functional Cookies. These cookies enable us to provide enhanced functionality and personalization. If you disable them, some or all of the enhanced services may not functionality.

When you first access our website, you will be shown a pop-up window asking you to set your cookie preferences. Except for strictly necessary cookies, all cookies are inactive by default unless you choose to activate them. Please note, however, that keeping these cookies inactive may affect the functioning of our website as you browse and result in you seeing advertisements that are not personalized to your browsing experience.

You may change your cookies settings at any time by clicking on the “Cookies Settings” button at the bottom of the website homepage. You may need to refresh your page or browser for your changes to take effect. Your browser may also give you the ability to control cookies. The help portion of the toolbar on most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to delete existing cookies. For more information on deleting or controlling cookies, visit www.aboutcookies.org.

We collect and use your information to (1) understand your needs as they relate to us and (2) provide you with better service, including for the following reasons:

Administration. We collect information for administrative purposes, such as to respond to your communications or for internal record keeping.
Operations. We collect information operating, evaluating, and improving our business, including developing and enhancing products, managing communications, determining the effectiveness of our sales, marketing, and advertising, and analyzing and enhancing our website.
Communications. We collect information so we can communicate with you, such as through periodic promotional emails about new products or services that are similar to those about which you have previously requested information.
User Experience. We collect information so we can enhance your experience when you visit our website, including by customizing the website to display personalized content and advertising.
Fraud. We collect information to help us identity and prevent fraud and other criminal activity or to exercise or defend legal claims.

Franchisee Applicants

If you are applying to be a franchisee, we collect information you provide us, and we collect your information from partners we engage to conduct background checks on interested franchisors. Those partners may collect the following information for us:

Contact Information. This may include details such as name, phone number, and address.
Background Information. This may include details such as your education and employment history.
Government Identification Information. This may include details such as your driver’s license number or national insurance number.
Financial Information. This may include details such as your credit history.
Criminal History. This may include details on whether you have been charged or convicted of crimes.

We use the information we collect to manage our franchisee recruitment process, assess and confirm a franchisee candidate’s suitability as a franchise owner, and decide to whom to offer a franchising opportunity. And we may also use the information to ensure we are complying with our legal obligations, such as ensuring a franchisee is eligible to work with children.

School Applicants

We do not collect any information about you other than what you provide to us. We use that information to evaluate your application.

Job Applicants

If you are applying to work for us, we collect information from you, and we also work with our partners to conduct background checks on potential employees. Those partners may collect the following information about you:

Contact Information. This may include details such as name, phone number, and address.
Demographic Information: This may include details such as your age, gender, and marital status.
Background Information. This may include details such as your education and employment history.
Eligibility Information. This may include information about your eligibility to work in the United Kingdom.

We use the information we collect about you to manage our recruitment process, assess and confirm your suitability for employment, and decide whether to offer you a position.

Mobile Application Users

When you use our mobile application, we only collect information that you give us. We use that information to provide you with updates on your child throughout the day, allow you to manage your child’s experience and participation in our schools, and respond to questions you submit to us through the application.

What rights do I have concerning how you process my information?

You have certain rights with respect to how we use your data. These rights include:

Access/Portability. You have the right to access and obtain a copy of your data on request, typically free of charge, and in a machine-readable format.
Consent. When we are processing your data based on your consent, you can withdraw your consent to further processing of your data. If you do so, processing we did based on your consent up until that time remains lawful.
Correction. You have the right to request that we change incorrect or incomplete data.
Deletion. In certain situations, such as if the data is no longer necessary for the processing purpose, you can request that we delete or stop processing your data.
Automated Decisions. You can request a review of a decision reached by automated means.
Data Breach. You generally have the right to be informed of a data breach involving your personal data.
Complaint. If you are an EU resident, you can file a complaint with an appropriate EU supervisory authority

What are we doing to protect your data?

We take the security of your data seriously and have implemented appropriate technical and organisational measures, including data encryption and restricted personnel access, designed to ensure your data is secure. We also have internal policies and measures in place designed to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed by anyone other than as set forth above. These policies and measures are regularly reviewed and, where appropriate, updated.

Who do you share my data with?

We want you to know that we do not sell your data. We may, however, share your information with our employees as necessary for their job, companies who perform services for us (such as third-party partners that assist us with processing applications), other companies within our corporate family (such as our parent, subsidiaries, and affiliates) for managing that relationship, and with other third parties as required by law—including law enforcement and government authorities. And, in the event we sell the company or its assets, we may provide your information to the purchaser.

Do you transfer my data outside the United Kingdom?

We may transfer your personal information to The Learning Experience Corp., which is our parent company in the United States. To ensure your information is protected when we make such a transfer, we have executed an international data transfer agreement with our parent company. This agreement imposes various restrictions and safeguards to protect your data.

How long do we retain your information?

Unless we obtain your consent, we will keep your information only for so long as necessary to achieve the purpose for which we collected your data, as dictated by our record retention policy, or as long as the law requires us to keep such information – whichever period is longer.

What if I no longer want to receive marketing messages?

If you would like to stop receiving marketing communications from us, simply click on the unsubscribe link located in the email you received from us or send us an email at privacy@tlecorp.com. If you decide to stop receiving those messages, we may still send you messages regarding your existing or past business relationships with us (e.g., any purchase of our products or use of our services, or responses to requests for information to us either through use of the website or other means).

What happens if I do not provide you my information?

You are under no obligation to provide us your personal information. But this may have ramifications for our interactions with you. If you are a franchisee applicant or a school applicant, we may be unable to process your application without the information we requested. And, for our website visitors, we may not be able to respond or provide a complete response to your inquiries unless you have provided us certain information.

Will you change this policy?

We may update this Privacy Policy periodically. The new policy will be posted on our website, indicating when it was last updated. If there are material changes, we will post a prominent notice on our websites and/or provide other notice as required by law. Continued use of our website following such changes constitutes your acceptance of the revised Privacy Policy then in effect.

Who can I contact for more information?

The easiest way to raise any questions, comments, or concerns regarding this policy, or to exercise your privacy rights, is by using our Data Subject Access Request form located here on our website. Alternatively, you may contact us by email at privacy@tlecorp.com.

We can also be reached at the following mailing address:
The Learning Experience Systems UK Ltd
251 Pentonville Road
London
N1 9NG
Phone Number: 0203 307 6034